Help

Answers to the common questions.

Inside the app there is also the AI assistant, which answers on how to use Inpari and on your numbers.

For account, sign-in or payment problems: support@inpariapp.it

Topics

Uploading documents

Use "Add documents" in the menu or the Documents page; drag files in or pick them. On the phone, "Snap a receipt" takes the photo. Accepted: PDF, JPEG and PNG photos, Italian e-invoices (.xml and signed .p7m), up to 10 MB and 3 pages each. Large photos are reduced on the phone before upload. The same file sent twice is recognised and counted once. Many at once: on the Documents page, "Import a ZIP of invoices" takes a ZIP of XML e-invoices from the tax portal (Fatture e Corrispettivi › Consultazione › Fatture elettroniche e altri dati IVA › Fatture ricevute), or of PDFs and photos, or a mix; each file goes through the same checks, metadata and SdI receipts are skipped, and the summary says what was imported, already present, skipped and why.

How documents are read

Each document is read for you: vendor, date, VAT and total appear beside the original, in Documents, marked to review. You check them against the original, correct what is wrong and approve. E-invoices are read from their XML, exactly. Nothing is approved without you. The reading also says the Type: a till receipt (documento commerciale), an invoice, a return or exchange (also a credit note), or a document that is not fiscal (a «documento gestionale», a pre-bill, an order slip): that one does not prove the expense, so the list marks it and you should ask the shop for the receipt or the invoice. And the Payment, from the words printed on it: cash, card or POS, bank transfer, mixed, or not stated. Both can be corrected like the other fields, and both go in the accountant's export.

The bank statement

In Movements, add an account, then import the CSV or Excel file your bank lets you download. The columns are recognised and checked against the running balance when the file has one; the layout is remembered for that account, so the next file imports in one step. PDF statements are not imported. A document paid in cash expects no bank movement: it is never suggested for a payment.

Asking for a missing receipt

In Movements, on a payment without a receipt, choose "Ask for the receipt" and the person who paid. You get a link to send from your own WhatsApp or e-mail: it works once and expires in 14 days, and the photo arrives attached to that payment. Inpari sends nothing itself.

Supplier invoices to pay

To pay lists supplier instalments: read from the payment terms of your e-invoices, or added by you. Each shows due date, amount and IBAN to copy; you mark it paid by naming the bank movement that paid it. Inpari never makes payments.

Your accountant

In Settings, "Invite by email", choose the accountant role. The accountant joins free, reads your records and originals and downloads the exports; with one login they see all the companies that invited them. Accountants per company: Trial 2, Solo 2, Team 2, Company 2.

Collaborators and employees

In Settings, "Invite by email", choose collaborator or employee. The owner manages settings, team and billing; collaborators upload, review and confirm; employees only hand in their own receipts and see just those; the accountant reads and exports. Collaborators: Trial 1, Solo 1, Team 3, Company 10. Employees: Trial 3, Solo 3, Team 15, Company 50. Pending invites count.

Exporting

Share prepares the month for your accountant: the records as a spreadsheet and the originals as a ZIP. In Settings you can also download all your company's records at any time.

Trial and plans

Trial: 14 days, 30 documents, no card. Plans: Solo €19 a month, 100 documents; Team €39 a month, 300 documents; Company €79 a month, 800 documents. A document is one receipt or invoice, whatever its pages. At a limit new uploads pause until the next month, and nothing extra is charged. Payment is not open yet: nothing is charged today.

The AI assistant

This assistant is an AI. It answers at any hour about your own numbers, with a link to every row it used, and about how to use Inpari. It only reads: it never changes, pays or sends anything, and gives no tax advice. Questions a month: Trial 30, Solo 100, Team 300, Company 1000; a question it cannot answer with certainty is not counted.

Your account

In Settings you can download your records and delete your account. Deleting asks for a recent sign-in and a typed confirmation; originals go first, then records, then the sign-in.

Contact

For problems with your account, sign-in or payments, write to support@inpariapp.it: the assistant cannot see or change your account.

Still unsure? Try the demo.